Contact Us

Have a question about your order, a product, shipping, or anything else? Our team is here to help. Reach out via any of the options below and we'll get back to you as soon as possible.

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Before You Contact Us

You may find the answer you're looking for in one of our help pages:

• Frequently Asked Questions
• Track Your Order
• Shipping Policy
• Return & Refund Policy

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Contact Details

Store name: Novaglowjewels
Registered address: 23 The Mound, Edinburgh EH2 2HG, Scotland, United Kingdom
Email: support@novaglowjewels.com
Website chat: Available during business hours — look for the chat icon on our website

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Customer Service Hours

All times in (GMT+1)

Day	Hours
Monday – Friday	8:00 AM – 6:00 PM
Saturday – Sunday	8:00 AM – 4:00 PM

Enquiries received outside business hours will be responded to on the next available business day.

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Response Time

We aim to respond to all enquiries within 24–48 hours. During peak periods (bank holidays, promotional events, or seasonal surges), response times may be slightly longer. We appreciate your patience.

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Related Policies

Terms & Conditions | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy