Frequently Asked Questions

We currently accept orders for delivery to the United Kingdom and the United States.

Yes. Standard shipping is free on NovaGlowJewels orders to the United Kingdom and United States.

Our current estimated delivery schedule is:

• Handling and processing: 1–2 business days
• Transit after dispatch: 4–6 business days
• Total estimated delivery time: 5–8 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are not guaranteed dates and may occasionally be affected by carrier, customs, weather or other circumstances outside our reasonable control.

See our Shipping Policy for full delivery information.

Our order cutoff is 4:00 PM GMT (UTC+0), Monday–Friday.

Orders received after the cutoff, at weekends or on an applicable public holiday move into the next available processing period.

Once your order has been dispatched, tracking information will be provided by email when available.

You can also check your shipment through our Track Your Order page.

Tracking information may not update immediately after dispatch while the parcel is being received or scanned by the carrier.

If your order is still within the normal 5–8 business-day delivery estimate, continue checking the tracking page for new events. If the estimated delivery period has passed without delivery, contact us at support@novaglowjewels.com with your order number.

Contact us as soon as possible at support@novaglowjewels.com. We will try to update the address if fulfilment has not progressed too far, but an address change cannot be guaranteed once an order has entered processing or been dispatched.

NovaGlowJewels offers a voluntary 30-day return window from delivery, subject to the conditions in our Return & Refund Policy.

This commercial return period does not reduce any mandatory rights you may have if goods are faulty, incorrect or not as described.

Please follow the instructions in our Return & Refund Policy. The policy explains the applicable return conditions, return process and refund procedure.

If you need assistance with a return, contact support@novaglowjewels.com and include your order number.

Yes, where the statutory distance-selling cancellation right applies. A UK consumer generally has 14 calendar days after receiving the goods to tell us that they wish to cancel the contract.

You may send us a clear cancellation statement by email or use the NovaGlowJewels Model Cancellation Form. Using the model form is optional.

Download the Model Cancellation Form (PDF)

Full details are provided in our Terms & Conditions and Return & Refund Policy.

Return costs depend on the reason for the return and the rights that apply to the order.

For an eligible change-of-mind return, the direct return cost may be the customer's responsibility where this has been disclosed and is permitted by applicable law.

If an item is defective, incorrect or otherwise non-conforming, we will handle return costs and remedies in accordance with the applicable legal requirements.

Once an applicable return has been received and assessed, we process the refund within 5 business days.

Refunds are normally issued to the original payment method. Your bank or payment provider may need additional time before the funds appear in your account.

Where applicable law requires a different refund deadline, the legal deadline takes precedence.

A reduced price does not by itself remove mandatory consumer rights.

Eligibility under our voluntary 30-day return policy depends on the conditions stated in the Return & Refund Policy. Any mandatory cancellation or faulty-goods rights that apply remain unaffected.

Contact support@novaglowjewels.com with your order number and a description of the problem.

Photographs may be useful to help us understand and resolve the issue, but providing photographs does not remove any mandatory legal rights you may have.

There is no separate 7-day reporting deadline that replaces or restricts statutory rights relating to defective or non-conforming goods.

Contact us at support@novaglowjewels.com with your order number and details of what you received.

We will review the issue and provide the appropriate remedy without making you responsible for costs resulting from our error.

Check the delivery location, household members and any safe-place or carrier information shown in the tracking record.

If you still cannot locate the parcel, contact us with your order number so that we can investigate the delivery.

NovaGlowJewels is an online jewelry store offering products such as bracelets, anklets, earrings, necklaces, rings and jewelry sets.

We aim to present product photographs and descriptions accurately. Screen settings, lighting and display conditions can cause small differences in how colours appear.

This does not affect your rights where a product is materially different from its description, defective or otherwise non-conforming.

Unless a specific product page expressly states otherwise, NovaGlowJewels does not advertise a separate commercial warranty.

Any mandatory consumer rights concerning product quality, conformity, description or fitness for purpose remain unaffected.

Payment availability can depend on your market, checkout and transaction.

The payment methods actually available for your specific order are the methods displayed at checkout.

For more information, see our Payment Methods page.

NovaGlowJewels serves the United Kingdom and United States. The storefront may display GBP (£) for the United Kingdom and USD ($) for the United States, according to the selected market.

The amount and currency applicable to your purchase are shown at checkout before payment.

Check that your payment information is correct and that your chosen payment method is authorised for the transaction.

If payment continues to fail, you may try another option shown at checkout or contact your bank or payment provider. You can also contact us if you need help with the order.

We use personal information for purposes including processing orders, arranging delivery, providing customer support, operating and securing the website, analytics, permitted advertising and email marketing.

For details about the services we use and your privacy rights, see our Privacy Policy.

No. NovaGlowJewels does not use SMS marketing.

You can use the unsubscribe link in a promotional email or contact us at support@novaglowjewels.com.

Unsubscribing from marketing does not prevent necessary order-related or customer-service messages.

Email us at support@novaglowjewels.com or visit our Contact Us page.

If your question concerns an existing order, including your order number can help us identify it more quickly.

Monday–Friday: 8:00 AM–6:00 PM GMT (UTC+0)
Saturday–Sunday: 8:00 AM–4:00 PM GMT (UTC+0)

We aim to respond within 24 hours on weekdays and within 48 hours on weekends. Response times may occasionally be longer during busy periods or public holidays.

NovaGlowJewels is operated by:

Email: support@novaglowjewels.com

Additional business information is available in our Legal Notice.

• Shipping Policy
• Return & Refund Policy
• Terms & Conditions
• Privacy Policy
• Payment Methods
• Legal Notice