We process all orders within 1–2 business days from the time of purchase (Monday–Friday, excluding UK public holidays). You will receive a confirmation email once your order is being processed.

After processing, delivery within the United Kingdom typically takes 4–6 business days. The total estimated delivery time is 5–8 business days. Please note that deliveries to the Scottish Highlands, Islands, Northern Ireland, and other remote areas may take slightly longer. Visit our Shipping Policy for full details.

Yes! We offer free shipping on all orders within the United Kingdom.

Orders placed before 4:00 PM (GMT+1), Monday through Friday, are eligible for next-business-day processing. Orders placed after 4:00 PM or at weekends are processed the next available business day.

Yes. Once your order has shipped, you will receive tracking information by email. You can also check the status at any time on our Order Tracking page.

If your order has not yet been dispatched, please contact us immediately via our website chat or at support@novaglowjewels.com. We will do our best to update the address, but changes cannot be guaranteed once processing has started.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, return and re-shipping costs may be deducted from your refund where applicable.

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and undamaged with all original tags attached and packaging intact. Under the Consumer Contracts Regulations 2013 you also have a statutory right to cancel within 14 days of receipt. See our Return & Refund Policy for full details.

Yes, provided they are unworn and in perfect condition — soles must show no signs of use. Shoes must be returned in their original box. Shoes showing obvious signs of wear are not eligible for return unless defective.

1. Contact us via our website chat or email support@novaglowjewels.com with your order number and reason for return.
2. Wait for our confirmation and return instructions by email.
3. Pack the item securely in its original packaging with all tags attached where possible.
4. Ship to our returns address using a tracked service and share your tracking number with us.

Once your return is confirmed, send your item to: Novaglowjewels
23 The Mound
Edinburgh EH2 2HG
Scotland, United Kingdom

If the item is damaged, defective, or incorrect, we will cover return shipping. In all other cases, return shipping is the customer's responsibility. Estimated UK return costs range from approximately £3.00 to £10.00 depending on carrier and package weight.

Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method. Allow an additional 3–7 business days for your bank to process the transaction.

Items marked as final sale and gift cards cannot be returned under any circumstances.

Novaglowjewels offers fashion apparel and footwear including blazers, blouses, dresses, jackets, shoes, and t-shirts.

We do our best to represent our products accurately. However, slight variations in colour or appearance may occur due to screen settings, lighting, or production tolerances. These variations do not constitute a defect under the Consumer Rights Act 2015, provided they do not affect normal use and enjoyment of the item.

We do not offer a separate commercial warranty. However, under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If your item arrives defective or not as described, contact us within 7 days of delivery and we will make it right.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• PayPal

For more information, visit our Payment Policy.

Yes. All payments are processed through secure, encrypted providers compliant with PCI-DSS. Our site is protected by a valid SSL/TLS certificate. We never store your full card or payment details.

All prices are listed and charged in GBP (£).

Please check that your payment details are correct and that your card is authorised for online purchases. If the issue persists, try another payment method or contact your bank. You can also reach us via our website chat or at support@novaglowjewels.com.

Contact us within 7 days of delivery via our website chat or at support@novaglowjewels.com with your order number, a description of the issue, and clear photos of the item and packaging. We will cover return shipping and offer a replacement or full refund.

We are sorry about that! Contact us via our website chat or at support@novaglowjewels.com within 7 days of delivery with your order number and a photo of the item received. We will arrange the correct item or a full refund at no cost to you.

You can reach us via our website chat (look for the chat icon on our website) or by email at support@novaglowjewels.com. We aim to respond to all enquiries within 24–48 hours.

• Monday – Friday: 8:00 AM – 6:00 PM (GMT+1)
• Saturday – Sunday: 8:00 AM – 4:00 PM (GMT+1)

Enquiries received outside these hours will be responded to on the next available business day.

All our policies are available here:

• Shipping Policy
• Return & Refund Policy
• Terms & Conditions
• Privacy Policy
• Payment Policy
• Cookie Policy