Frequently Asked Questions

NovaGlowJewels currently accepts orders for delivery to the United Kingdom and the United States.

The delivery options available for your specific address are shown during checkout.

Yes. Standard shipping is currently free for NovaGlowJewels orders delivered to the United Kingdom and United States.

Our current standard delivery schedule is:

• Processing: 1–2 business days
• Transit after dispatch: 4–6 business days
• Total estimated delivery: 5–8 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery estimates are not guaranteed delivery dates. Carrier disruption, customs, weather, address issues or other circumstances outside our reasonable control can occasionally affect delivery.

See our Shipping Policy for full delivery information.

Our current order cutoff is 4:00 PM GMT (UTC+0), Monday–Friday.

For delivery-estimate purposes, an order placed after the cutoff, at a weekend or on an applicable public holiday is treated as received on the next business day.

Once your order has been dispatched, tracking information is provided when available.

You can also check available shipment updates through our Track Your Order page.

A tracking record may not update immediately after dispatch while a parcel is being transferred to or scanned by the carrier.

If the order is still within the normal 5–8 business-day estimated delivery period, continue checking the tracking page for new events.

If the estimated delivery period has passed and the order has not arrived, contact support@novaglowjewels.com and include your order number.

Contact us as soon as possible at support@novaglowjewels.com .

We will try to update the delivery address if fulfilment has not progressed too far, but an address change cannot be guaranteed once an order is being processed or has already been dispatched.

NovaGlowJewels offers a voluntary 30-calendar-day return window beginning on the date your order is delivered, subject to the conditions in our Return & Refund Policy .

This commercial return policy is additional to any mandatory rights that apply to defective, incorrect or non-conforming goods and, for eligible UK consumers, statutory cancellation rights.

Eligible returns should be sent to the NovaGlowJewels return centre:

Please include enough information with the parcel for the return to be matched to your order and keep appropriate proof of shipment until the return has been completed.

You may contact support@novaglowjewels.com if you need assistance, but contacting customer service is not required merely to obtain the return address.

See the Return & Refund Policy before sending a return so you can check the applicable conditions, costs and refund information.

Where the statutory UK distance-selling cancellation right applies, a UK consumer generally has 14 calendar days after receiving the goods to tell us that they wish to cancel the contract without giving a reason.

You can exercise that right by sending a clear cancellation statement to support@novaglowjewels.com .

You can also use the electronic cancellation function provided in our Return & Refund Policy .

Alternatively, you may use the NovaGlowJewels Model Cancellation Form. Use of the model form is optional.

Download the Model Cancellation Form (PDF)

After notifying us of a valid statutory cancellation, you generally have a further 14 calendar days to send the goods back.

For an eligible voluntary or change-of-mind return, the direct cost of sending the goods to the return centre is the customer's responsibility where permitted by applicable law.

If an item is defective, damaged on arrival, incorrect or otherwise non-conforming, we will not make you bear return costs that the seller is legally responsible for.

If your return concerns a defective, damaged, incorrect or non-conforming item, contact us before arranging the shipment so that we can review the issue and provide the appropriate remedy and return instructions.

For an eligible return under our voluntary commercial policy, once the return has been received and assessed, NovaGlowJewels processes the applicable refund within 5 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Refunds are processed back to the original payment method used for the order.

Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

Where mandatory law requires a different refund deadline or process, that statutory requirement takes precedence.

NovaGlowJewels does not currently offer direct exchanges.

If you would prefer a different eligible product, size or style, you may return the original item in accordance with the applicable return conditions and place a separate new order.

This does not affect any legal right to repair, replacement or another remedy that may apply to defective or non-conforming goods.

A reduced price, promotion or sale label does not by itself remove mandatory consumer rights.

Eligibility under our voluntary 30-day return policy depends on the conditions stated in the Return & Refund Policy .

Contact support@novaglowjewels.com with your order number and a description of the problem.

Photographs may be useful to help us understand and resolve the issue, but supplying photographs does not remove or restrict any mandatory legal rights you may have.

We do not impose a separate short reporting deadline that replaces statutory rights relating to defective or non-conforming goods.

Contact support@novaglowjewels.com with your order number and details of what you received.

We will review the issue and provide the appropriate remedy without making you responsible for costs resulting from our error.

Check the delivery location, household members, neighbours where appropriate, and any safe-place or carrier information shown in the tracking record.

If you still cannot locate the parcel, contact us with your order number so that we can investigate the delivery.

NovaGlowJewels is an online jewelry store offering products such as bracelets, anklets, earrings, necklaces, rings and jewelry sets.

Check the relevant product page for the information provided for that specific item.

Product materials, dimensions, finishes and other characteristics can differ between products, so information shown for one item should not be assumed to apply to the rest of the collection.

We aim to present product photographs and descriptions accurately. Screen settings, lighting and display conditions can cause small differences in how colours appear.

This does not affect your rights where a product is materially different from its description, defective or otherwise non-conforming.

Unless a specific product page expressly states otherwise, NovaGlowJewels does not advertise a separate commercial warranty.

Any mandatory consumer rights concerning product quality, conformity, description or other applicable legal requirements remain unaffected.

NovaGlowJewels currently offers:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

Apple Pay and Google Pay may depend on your device, browser and checkout eligibility. Shop Pay is available where it is offered for the applicable checkout.

The payment methods available for your specific order are the methods displayed at checkout.

See our Payment Policy for more information.

NovaGlowJewels currently serves the United Kingdom and United States.

The storefront may display GBP (£) for the United Kingdom and USD ($) for the United States according to the selected market.

The final amount and currency applicable to your purchase are shown during checkout before you submit payment.

Check that your billing and payment information is correct and complete any authentication requested by your bank, card issuer or payment provider.

If payment continues to fail, you may try another payment option displayed at checkout or contact your payment provider for more information.

If you believe the issue relates to the NovaGlowJewels checkout, contact our customer-support team.

We process personal information for purposes including order processing, delivery, customer support, website operation and security, analytics, permitted advertising and email marketing.

For complete information about the categories of data involved, relevant service providers and your privacy rights, see our Privacy Policy.

No. NovaGlowJewels does not currently use SMS marketing.

You can use the unsubscribe link included in a promotional email or contact us at support@novaglowjewels.com .

Unsubscribing from marketing does not prevent necessary transactional, order-related or customer-service communications.

Email us at support@novaglowjewels.com or visit our Contact Us page.

If your enquiry concerns an existing order, including your order number can help us identify it more quickly.

Monday–Friday: 8:00 AM–6:00 PM GMT (UTC+0)
Saturday–Sunday: 8:00 AM–4:00 PM GMT (UTC+0)

We aim to respond within 24 hours on weekdays and within 48 hours on weekends. Response times may occasionally be longer during busy periods or public holidays.

NovaGlowJewels is operated by:

Email: support@novaglowjewels.com

Additional business information is available in our Legal Notice.

• Shipping Policy
• Return & Refund Policy
• Terms & Conditions
• Privacy Policy
• Payment Policy
• Legal Notice
• Contact Us