Shipping policy
Last updated: 4 September 2026
This Shipping Policy explains where NovaGlowJewels currently delivers, the cost of standard shipping, how order processing works and the estimated time you should allow for delivery.
1. Shipping destinations
NovaGlowJewels currently accepts orders for delivery to:
- United Kingdom
- United States
Available delivery options for your specific address are shown during checkout.
2. Shipping cost and delivery times
Standard shipping: Free
Processing: 1–2 business days
Transit after dispatch: 4–6 business days
Estimated total delivery: 5–8 business days
Business days are Monday through Friday, excluding applicable public holidays.
The total estimated delivery time combines order processing and transit time.
3. Order cutoff time
Our order cutoff is: 4:00 PM GMT (UTC+0), Monday–Friday.
For delivery-estimate purposes, orders received after the cutoff, on a weekend or on an applicable public holiday are treated as received on the next business day.
GMT (UTC+0) is the fixed timezone used for this cutoff. It does not change to British Summer Time.
4. Order processing
Orders are normally processed within 1–2 business days.
Processing includes the steps required before an order is handed over for delivery. The processing period is separate from the 4–6 business-day transit estimate.
If an issue prevents us from processing your order normally, we will contact you using the contact information supplied with the order where appropriate.
5. Estimated delivery
After processing, transit normally takes an estimated 4–6 business days.
The resulting total estimated delivery time is therefore 5–8 business days.
Delivery times are estimates rather than guaranteed delivery dates. Carrier disruption, severe weather, customs or border procedures, public holidays, local delivery conditions and other circumstances outside our reasonable control can occasionally affect delivery.
Nothing in this section limits any mandatory delivery rights that apply to your order.
6. Shipping confirmation and tracking
Once an order has been dispatched, tracking information is provided when available. Tracking events can take some time to appear after a shipment first enters the delivery network.
You can check available shipment updates through our Track Your Order page.
A lack of an immediate tracking update does not necessarily mean that the parcel is not moving. If you have a concern about your shipment, you may contact us at any time.
7. Delivery delays
If your order has not arrived within the normal 5–8 business-day estimated delivery period, check the latest tracking information and contact us at support@novaglowjewels.com if you need assistance.
Please include your order number so that we can identify the shipment and investigate the available delivery information.
For UK consumers, this estimated delivery schedule does not replace mandatory statutory delivery rights. Where no different delivery period has been agreed, applicable UK distance-selling rules require goods to be delivered within the legally prescribed period.
8. Lost packages
If tracking or a delivery investigation indicates that a parcel may be lost, contact us at support@novaglowjewels.com.
We will review the available shipment information and provide the appropriate remedy in accordance with the circumstances and any mandatory consumer rights that apply.
Nothing in this policy transfers responsibility for goods to a consumer earlier than applicable law permits.
9. Parcel marked as delivered but not received
If tracking shows that your parcel has been delivered but you cannot locate it, we recommend checking:
- the delivery location and any safe place;
- with members of your household;
- with neighbours where appropriate;
- any delivery notes or carrier information shown in the tracking record.
If the parcel still cannot be located, contact us with your order number so that we can investigate the delivery.
10. Incorrect or incomplete delivery addresses
Please check your delivery information carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at support@novaglowjewels.com. We will try to update the address if operationally possible, but we cannot guarantee that a change can be made after processing or dispatch has begun.
If a parcel is returned because the delivery information provided with the order was materially incomplete or incorrect, contact us so that we can determine the appropriate next step.
If re-shipping would involve a customer-payable charge, we will tell you before arranging the new shipment and will only charge that amount where permitted by applicable law.
11. Damaged, incorrect or defective items
If an item arrives damaged, incorrect, defective or otherwise non-conforming, contact support@novaglowjewels.com with your order number and a description of the issue.
Photographs may help us assess shipping damage or an incorrect item, but providing them does not remove or restrict any mandatory consumer right.
Defective or incorrect goods are handled separately from ordinary change-of-mind returns. We do not make the customer bear costs that the seller is legally responsible for.
12. Returns are separate from delivery
NovaGlowJewels offers a 30-day commercial return window from delivery. Return eligibility, return costs, statutory cancellation rights and refund information are explained separately in our Return & Refund Policy.
The 30-day commercial return window does not reduce any mandatory consumer rights that apply to your order.
13. Contact
For questions about shipping, delivery or tracking, contact:
NovaGlowJewels
operated by Worldwide Apparel Group LLC
Email: support@novaglowjewels.com