Shipping policy
Last updated: 2 October 2026
This Shipping Policy explains where NovaGlowJewels currently delivers, the cost of standard shipping, how orders are processed, how estimated delivery times are calculated, and what to do if there is a problem with your shipment.
1. Shipping destinations
NovaGlowJewels currently accepts orders for delivery to:
- United Kingdom
- United States
The delivery options available for your specific address are shown during checkout.
2. Shipping cost and estimated delivery times
Standard shipping
Free
Processing
1–2 business days
Transit after dispatch
4–6 business days
Estimated total delivery
5–8 business days
Business days are Monday through Friday, excluding applicable public holidays.
The total estimated delivery time combines the processing period and the estimated transit period after dispatch.
These are estimates rather than guaranteed delivery dates.
3. Order timing and business days
Orders are processed on business days. Orders placed outside an applicable processing period, at a weekend or on an applicable public holiday enter processing on the next available business day.
Any exact operational order-cutoff time used for processing and shipping calculations must correspond with the shipping settings configured for the store.
Business-day definition: Monday through Friday, excluding applicable public holidays. Processing time and transit time are counted separately.
4. Order processing
Orders are normally processed within 1–2 business days.
Processing covers the period before an order is handed over for delivery and is separate from the 4–6 business-day transit estimate.
If an issue prevents normal processing, we may contact you using the contact information supplied with the order where appropriate.
5. Estimated delivery
After processing, transit normally takes an estimated 4–6 business days.
Together with the normal 1–2 business-day processing period, the current total estimated delivery time is 5–8 business days.
Delivery estimates are not guarantees. Carrier disruption, severe weather, customs or border procedures, public holidays, local delivery conditions, address problems and other circumstances outside our reasonable control can occasionally affect delivery.
Nothing in this Shipping Policy limits mandatory delivery rights that apply to your order.
6. Dispatch confirmation and tracking
Once an order has been dispatched, tracking information is provided when available.
Tracking events may take some time to appear after a shipment first enters the carrier network.
You can check available shipment updates through our Track Your Order page.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
7. Delivery delays
If your order has not arrived within the normal 5–8 business-day estimated delivery period, check the latest tracking information.
If you need assistance, contact support@novaglowjewels.com and include your order number so that we can identify the shipment and review the available delivery information.
For UK consumers, this estimated delivery schedule does not replace mandatory statutory delivery rights.
8. Lost packages
If tracking or a carrier investigation indicates that a parcel may be lost, contact support@novaglowjewels.com.
We will review the available shipment information and provide the appropriate remedy according to the circumstances and any mandatory consumer rights that apply.
Nothing in this policy transfers responsibility for goods to a consumer earlier than applicable law permits.
9. Parcel marked as delivered but not received
If tracking shows that your parcel has been delivered but you cannot locate it, check:
- the stated delivery location and any safe place;
- with members of your household;
- with neighbours where appropriate;
- any carrier delivery notes or tracking information.
If the parcel still cannot be located, contact us with your order number so that we can investigate the delivery.
10. Incorrect or incomplete delivery addresses
Please check your delivery information carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at support@novaglowjewels.com.
We will try to update the address if operationally possible, but we cannot guarantee that a change can be made after processing or dispatch has begun.
If a parcel is returned because delivery information supplied with the order was materially incorrect or incomplete, contact us so that we can determine the appropriate next step.
If re-shipping would involve a customer-payable charge, we will explain that amount before arranging a new shipment and will only charge it where permitted by applicable law.
11. Damaged, incorrect or defective items
If an item arrives damaged, incorrect, defective or otherwise non-conforming, contact support@novaglowjewels.com with your order number and a description of the issue.
Photographs may help us assess visible shipping damage or an incorrect item, but providing photographs does not remove or restrict mandatory consumer rights.
Defective or incorrectly supplied goods are handled separately from ordinary change-of-mind returns. We do not make the customer bear costs for which the seller is legally responsible.
12. Returns are separate from delivery
NovaGlowJewels offers a 30-calendar-day commercial return window beginning on delivery.
Return eligibility, return costs, the current return-centre address, UK statutory cancellation rights and refund information are explained in our Return & Refund Policy.
The voluntary commercial return period does not reduce any mandatory consumer rights applicable to your order.
13. Shipping support
For questions about processing, shipping, delivery or tracking, contact:
NovaGlowJewels
operated by Worldwide Apparel Group LLC
Email: support@novaglowjewels.com