1. Seller information

NovaGlowJewels is operated by and purchases made through this website are sold by:

Email: support@novaglowjewels.com
Website: www.novaglowjewels.com

In these Terms, “NovaGlowJewels”, “we”, “us” and “our” refer to Worldwide Apparel Group LLC.

2. Scope of these Terms

These Terms apply to consumer orders placed through NovaGlowJewels for delivery to the United Kingdom and the United States.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer rights that apply to you under the law applicable to your purchase.

“Business days” in these Terms means Monday through Friday, excluding applicable public holidays.

3. Products and product information

We aim to present product descriptions, photographs, prices and availability accurately. Please review the product information shown on the relevant product page before ordering.

Colours and appearance can vary slightly depending on device and screen settings. This does not affect your rights where goods are defective, materially different from their description or otherwise fail to meet applicable legal requirements.

Product availability may change. Adding an item to your cart does not reserve it.

4. Orders and formation of the contract

When you submit an order, you are offering to purchase the products shown in your order at the prices and on the terms presented at checkout.

After an order is submitted, you will normally receive an electronic confirmation containing information about the order. If we are unable to accept or fulfil an order, for example because a product is unavailable, because of an obvious pricing or technical error, or because we reasonably identify suspected fraudulent or unauthorised activity, we may decline or cancel the affected order.

If payment has already been taken for an order that we do not accept, the amount paid for the affected order will be refunded to the applicable original payment method.

5. Prices, currencies and payment

Prices are displayed according to the market selected on the website. United Kingdom customers may see prices in GBP (£), while United States customers may see prices in USD ($).

The total amount payable for your order is shown before you complete checkout, including charges that the store is required to include or collect at that stage.

Payment methods can vary according to market, device, checkout configuration and transaction eligibility. The payment methods actually available for your specific order are the methods displayed at checkout.

For further information, please see our Payment Methods page.

6. Shipping and delivery

Delivery times are estimates rather than guaranteed delivery dates. Circumstances outside our reasonable control, including carrier disruption, customs processes, severe weather or other logistical events, may affect delivery.

You are responsible for providing a complete and accurate delivery address when ordering. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfilment has started.

For complete delivery information, please see our Shipping Policy.

7. United Kingdom statutory cancellation right

If you are a consumer in the United Kingdom and the statutory cancellation right applies to your purchase, you generally have 14 calendar days after receiving the goods to tell us that you wish to cancel the contract, without having to give a reason.

If one order contains multiple goods delivered separately, the cancellation period normally runs from receipt of the last applicable item.

To exercise the cancellation right, you must communicate a clear statement that you wish to cancel before the cancellation period expires. You may contact us at support@novaglowjewels.com.

You may also use our Model Cancellation Form. Using the model form is optional; you may exercise a valid cancellation right through another clear statement.

After notifying us of a valid cancellation, you must return the affected goods within the period required by applicable law. Where properly disclosed and permitted by law, the direct cost of returning change-of-mind goods is borne by the customer. This does not apply where we are legally responsible for return costs, including where goods are defective, incorrect or otherwise non-conforming.

We may make a deduction for diminished value where permitted by law if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Any statutory exception to the cancellation right applies only where the legal requirements for that exception are actually satisfied.

8. Our 30-day commercial return policy

In addition to any mandatory legal rights that apply to you, NovaGlowJewels offers a voluntary 30-day return window starting on the date your order is delivered.

Eligibility, condition requirements, return instructions and applicable return costs are explained in our Return & Refund Policy.

The voluntary 30-day return policy does not reduce or replace statutory rights relating to cancellations, defective goods, goods that are not as described, or other mandatory consumer remedies.

9. Faulty, damaged, incorrect or non-conforming goods

If you receive an item that is defective, damaged, incorrect or otherwise does not conform to applicable legal requirements, please contact us at support@novaglowjewels.com and provide enough information for us to identify your order and the issue.

We may reasonably request photographs or other information where this helps us assess the problem, but such a request does not remove or restrict any mandatory consumer right.

United Kingdom customers

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Where goods do not meet these requirements, statutory remedies may include the short-term right to reject, repair or replacement, a price reduction or a final right to reject, depending on the circumstances.

The voluntary 30-day return policy is separate from these statutory rights. We do not require a UK consumer to report a defect within only seven days in order to retain rights provided by law.

United States customers

United States customers retain any mandatory rights and remedies available under applicable federal and state consumer laws. Nothing in these Terms is intended to waive rights that cannot legally be waived.

10. Refunds

Where a return or refund is approved under our commercial policy, we process the refund within 5 business days after the applicable return has been received and assessed.

Where applicable law imposes an earlier or different refund deadline, the statutory deadline takes precedence. For a United Kingdom statutory cancellation, we may withhold reimbursement where and for as long as applicable law permits, including until we receive the goods back or receive evidence that they have been sent back, whichever occurs first.

Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to make the funds visible after we have processed the refund.

See our Return & Refund Policy for further details.

11. Delivery problems and risk

If an order is delayed, lost, damaged in transit or shown as delivered but cannot be located, please contact us so that we can investigate the shipment.

Nothing in these Terms transfers delivery risk to a consumer earlier than permitted by applicable law or limits rights relating to goods that are lost or damaged before the legally relevant point of delivery.

12. Website use

You may use this website for lawful personal shopping and information purposes. You must not intentionally misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, engage in fraudulent transactions or use the website in violation of applicable law.

We may restrict access where reasonably necessary to protect the website, customers or our business from fraud, security threats or unlawful activity.

13. Intellectual property

Website content may be protected by copyright, trade mark and other intellectual property rights owned by us or by third parties that have authorised its use.

Except as permitted by applicable law, content may not be reproduced, distributed, modified or commercially exploited without permission from the relevant rights holder.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or any mandatory consumer rights or remedies.

Subject to those mandatory protections, our responsibility for loss or damage is determined in accordance with applicable law and the circumstances of the relevant claim.

15. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances genuinely outside our reasonable control to the extent permitted by applicable law.

This provision does not remove any mandatory right to a refund, cancellation, redelivery or other remedy that applies in the circumstances.

16. Privacy and cookies

Personal information is handled in accordance with our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy.

17. Complaints

If you have a complaint about an order or our service, please contact us at support@novaglowjewels.com. Please include your order number where relevant so that we can identify the order.

Making a complaint to us does not prevent you from using any rights, remedies, courts, regulators or other dispute-resolution routes available to you under applicable law.

18. Governing law and consumer protections

This choice of law does not deprive a consumer of mandatory protections that apply under the law of the consumer's country, state or other jurisdiction and that cannot lawfully be excluded by contract.

United Kingdom consumers therefore continue to benefit from applicable mandatory UK consumer protections. United States consumers retain applicable mandatory federal and state consumer protections.

Nothing in these Terms requires a consumer to give up access to a court or forum that applicable mandatory law entitles that consumer to use.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or adjusted only to the extent permitted by law. The remaining provisions will continue to apply where legally possible.

20. Changes to these Terms

We may update these Terms to reflect changes to our business, operations, website or applicable requirements. Changes apply prospectively from the date the updated Terms are published and do not retrospectively alter an already concluded consumer contract unless this is lawfully agreed or otherwise permitted by law.

21. Related policies

• Shipping Policy
• Return & Refund Policy
• Payment Methods
• Privacy Policy
• Cookie Policy
• Legal Notice

22. Contact

NovaGlowJewels
Operated by Worldwide Apparel Group LLC

Email: support@novaglowjewels.com