Terms of Service

1. Seller information

NovaGlowJewels is operated by and purchases made through this website are sold by:

Email: support@novaglowjewels.com
Website: www.novaglowjewels.com

In these Terms, “NovaGlowJewels”, “we”, “us” and “our” refer to Worldwide Apparel Group LLC.

2. Scope of these Terms

These Terms apply to consumer orders placed through NovaGlowJewels for delivery to the United Kingdom and the United States.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer rights that apply to you under the law applicable to your purchase.

“Business days” in these Terms means Monday through Friday, excluding applicable public holidays.

3. Using our website and placing an order

You may use this website for lawful personal shopping and information purposes.

To place an order, select the products you wish to purchase, add them to your cart and proceed through the checkout steps shown on the website. Before submitting your order, you will have an opportunity to review the information entered and make corrections using the checkout functions made available to you.

The language available for concluding the contract is the language presented through the applicable storefront and checkout.

When you submit an order through a checkout control that clearly indicates an obligation to pay, you are submitting an offer to purchase the products shown in your order at the displayed total price and on the terms presented to you.

After an order is placed, we provide an electronic confirmation containing information relating to the order. Please retain the confirmation and these Terms for your records.

4. Products and product information

We aim to present product descriptions, photographs, prices and availability accurately. Please review the information displayed on the relevant product page before placing an order.

Colours and appearance may vary slightly depending on device, display and screen settings. This does not affect your rights where goods are defective, materially different from their description or otherwise fail to satisfy applicable legal requirements.

Measurements and dimensions shown on product pages may be approximate where the nature of the product reasonably permits minor variation.

Product availability may change. Adding an item to your cart does not reserve it.

5. Orders and formation of the contract

When you submit an order, you are offering to purchase the products shown in your order at the prices and on the terms presented at checkout.

After an order is submitted, you will normally receive an electronic confirmation containing information about the order.

We may decline or cancel an affected order where there is a legitimate reason to do so, including where a product is unavailable, where there is an obvious pricing or technical error, where payment cannot be authorised, where delivery cannot reasonably be completed to the address provided, or where we reasonably identify suspected fraudulent or unauthorised activity.

If payment has already been taken for an order that we do not accept or that we cancel before fulfilment, the amount paid for the affected order will be refunded to the applicable original payment method.

6. Prices, currencies and payment

Prices are displayed according to the market selected on the website. United Kingdom customers may see prices in GBP (£), while United States customers may see prices in USD ($).

The total amount payable for your order is shown before you complete checkout, including charges that the store is required to include or collect at that stage.

Payment methods can vary according to market, device, checkout configuration and transaction eligibility. The payment methods actually available for your specific order are the methods displayed at checkout.

You must provide accurate payment and billing information and must be authorised to use the payment method submitted with the order.

For further information, please see our Payment Methods page.

7. Shipping and delivery

Delivery times are estimates rather than guaranteed delivery dates unless a specific guaranteed date has expressly been agreed.

Circumstances outside our reasonable control, including carrier disruption, customs processes, severe weather or other logistical events, may affect delivery. This does not remove any mandatory rights or remedies available to you where goods are not delivered within a legally required or agreed period.

You are responsible for providing a complete and accurate delivery address when ordering. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfilment has started.

For complete delivery information, please see our Shipping Policy.

8. United Kingdom statutory cancellation right

If you are a consumer in the United Kingdom and the statutory cancellation right applies to your purchase, you generally have 14 calendar days after you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods to tell us that you wish to cancel the contract without giving a reason.

If one order contains multiple goods delivered separately, the cancellation period normally runs from the day on which you, or the relevant third party, acquire physical possession of the last applicable item.

To exercise the cancellation right, you must inform us of your decision to cancel by a clear statement before the cancellation period expires. You may contact us at support@novaglowjewels.com.

You may also use our Model Cancellation Form. Use of the model form is optional; a valid cancellation may be exercised through another clear statement.

After notifying us of a valid cancellation, you must send the affected goods back without undue delay and no later than 14 days after the day on which you informed us of the cancellation, unless we have offered to collect them.

Where we have properly informed you before the contract that you must bear the direct cost of returning change-of-mind goods, that direct return cost is borne by you. This does not apply where we are legally responsible for return costs, including where goods are defective, incorrect or otherwise non-conforming.

If you validly cancel the whole contract, we will reimburse payments that applicable law requires us to reimburse, including the cost of the least expensive standard delivery option offered by us where required by law. Additional delivery costs resulting from your choice of a more expensive delivery method do not have to be reimbursed where applicable law permits.

We will make the required reimbursement without undue delay and within the statutory period. For goods, we may withhold reimbursement until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first, where applicable law permits us to do so.

Unless otherwise expressly agreed, reimbursement is made using the same means of payment used for the original transaction, without imposing a reimbursement fee on you.

We may make a deduction for diminished value where permitted by law if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Any statutory exception to the cancellation right applies only where the legal requirements for that exception are satisfied.

9. Our 30-day commercial return policy

In addition to any mandatory legal rights that apply to you, NovaGlowJewels offers a voluntary 30-day return window starting on the date your order is delivered.

Eligibility, condition requirements, return instructions and applicable return costs are explained in our Return & Refund Policy.

The voluntary 30-day return policy does not reduce or replace statutory rights relating to cancellation, defective goods, goods that are not as described or other mandatory consumer remedies.

10. Faulty, damaged, incorrect or non-conforming goods

If you receive an item that is defective, damaged, incorrect or otherwise does not conform to applicable legal requirements, please contact us at support@novaglowjewels.com and provide enough information for us to identify your order and the issue.

We may reasonably request photographs or other information where this helps us identify and assess the problem, but such a request does not remove or restrict any mandatory consumer right.

United Kingdom customers

Under the Consumer Rights Act 2015, goods must meet applicable statutory requirements, including requirements concerning satisfactory quality, fitness for purpose and conformity with description.

Where goods do not conform to the applicable statutory requirements, remedies may include the short-term right to reject, repair or replacement, a price reduction or a final right to reject, depending on the circumstances and applicable law.

The voluntary 30-day return policy is separate from these statutory rights. Nothing in our commercial return policy imposes a shorter deadline for exercising a statutory remedy where the law provides a longer period.

United States customers

United States customers retain any mandatory rights and remedies available under applicable federal and state consumer laws. Nothing in these Terms is intended to waive a right that cannot legally be waived.

11. Refunds

Where a return or refund is approved under our voluntary commercial return policy, we process the refund within 5 business days after the applicable return has been received and assessed.

Where applicable law imposes an earlier or different refund deadline, the statutory deadline takes precedence.

For a United Kingdom statutory cancellation, reimbursement will be made within the period required by applicable law. Where legally permitted, we may withhold reimbursement until we receive the goods back or receive evidence that they have been sent back, whichever occurs first.

Refunds are normally issued to the original payment method. Your bank or payment provider may require additional processing time before the funds become visible after we have issued the refund.

See our Return & Refund Policy for further information.

12. Delivery problems and risk

If an order is delayed, lost, damaged in transit or shown as delivered but cannot be located, please contact us so that we can investigate the shipment.

Nothing in these Terms transfers delivery risk to a consumer earlier than permitted by applicable law or limits rights relating to goods that are lost or damaged before the legally relevant point of delivery.

13. Customer information and delivery details

You are responsible for providing information that is accurate and sufficiently complete for us to process your order and arrange delivery.

If information supplied with an order is incomplete or incorrect, contact us promptly. We will make reasonable efforts to assist where possible, but changes may no longer be possible after processing or dispatch has begun.

This section does not make you responsible for a problem caused by us, a carrier acting within our responsibility, or another matter for which applicable law places responsibility on the seller.

14. Website use

You must not intentionally misuse the website, interfere with its normal operation, attempt unauthorised access, introduce malicious code, conduct fraudulent transactions, scrape or exploit the website unlawfully, or use the website in violation of applicable law.

We may take reasonable measures to restrict access where necessary to protect the website, customers, systems or our business against fraud, security threats, misuse or unlawful activity.

15. Intellectual property

Website content, including text, graphics, photographs, branding, designs and other material, may be protected by copyright, trade mark and other intellectual property rights owned by us or by third parties that have authorised its use.

Except where permitted by applicable law, website content may not be reproduced, distributed, modified or commercially exploited without permission from the relevant rights holder.

Nothing in this section prevents ordinary personal use of the website for shopping or otherwise restricts rights that applicable law gives you.

16. Reviews and customer content

If the website allows you to submit a review, comment or other content, you must not knowingly submit content that is unlawful, fraudulent, infringing, threatening, malicious or materially misleading.

We may moderate or remove submitted content where reasonably necessary to comply with law, protect rights, prevent fraud or abuse, or enforce legitimate website rules.

We do not require a customer to submit a positive review as a condition of receiving a remedy to which the customer is legally entitled.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or any mandatory consumer right or remedy.

Subject to mandatory legal protections, responsibility for loss or damage is determined in accordance with applicable law and the circumstances of the relevant claim.

These Terms do not require a consumer to bear a risk or loss for which applicable consumer law places responsibility on us.

18. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances genuinely outside our reasonable control to the extent permitted by applicable law.

Where such circumstances affect an order, we will take reasonable steps appropriate to the circumstances.

This provision does not remove any mandatory right to a refund, cancellation, redelivery or other remedy that applies to you.

19. Privacy and cookies

Personal information is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

These Terms do not replace those notices.

20. Complaints

If you have a complaint about an order or our service, please contact us at support@novaglowjewels.com.

Please include your order number where relevant and enough information for us to identify and understand the issue.

Making a complaint to us does not prevent you from exercising any rights or remedies or from using any court, regulator or dispute-resolution route available to you under applicable law.

21. Governing law and consumer protections

Worldwide Apparel Group LLC is established in Wyoming, United States. These Terms are governed by the laws of the State of Wyoming to the extent that such a choice of law is permitted.

This choice of law does not deprive a consumer of mandatory protections that apply under the law of the consumer's country, state or other jurisdiction and that cannot lawfully be excluded by contract.

United Kingdom consumers therefore continue to benefit from applicable mandatory UK consumer protections. United States consumers retain applicable mandatory federal and state consumer protections.

Nothing in these Terms requires a consumer to give up access to a court, regulator or forum that applicable mandatory law entitles that consumer to use.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or adjusted only to the extent permitted by law.

The remaining provisions will continue to apply where legally possible.

23. No waiver

If we do not immediately enforce a provision of these Terms or exercise a right available to us, this does not automatically mean that the provision or right has been waived.

This section does not affect or restrict any mandatory consumer right.

24. Changes to these Terms

We may update these Terms to reflect changes to our business, operations, website, policies or applicable legal requirements.

The current version will be published on this page with an updated revision date.

Changes apply prospectively from the date the updated Terms take effect and do not retrospectively alter an already concluded consumer contract unless this is lawfully agreed or otherwise permitted by applicable law.

25. Related policies

• Shipping Policy
• Return & Refund Policy
• Payment Methods
• Privacy Policy
• Cookie Policy
• Legal Notice