Payment Policy
Payment Policy
Last updated: 4 September 2026
This Payment Policy explains the payment methods currently accepted by NovaGlowJewels, how currencies are displayed and what happens when you complete a payment through our checkout.
1. Accepted payment methods
NovaGlowJewels currently accepts the following payment methods:
Checkout is the final source of payment availability. A payment method is available for your specific transaction only when it is displayed as an available option during checkout.
Payment-method availability may occasionally depend on your market, card issuer, transaction or checkout configuration.
2. United Kingdom and United States
NovaGlowJewels currently serves customers in the United Kingdom and United States.
UK storefront prices and the applicable checkout currency are shown before you confirm your order.
US storefront prices and the applicable checkout currency are shown before you confirm your order.
Always review the currency and final amount shown at checkout before submitting payment.
3. Prices and order total
Product prices are displayed according to the market selected on the website.
Before you place an order, checkout displays the applicable order total, including charges or taxes that NovaGlowJewels is required to calculate or collect at checkout.
The price applicable to your purchase is the price shown for the transaction when you submit the order, subject to the order-acceptance provisions in our Terms & Conditions.
4. Currency conversion and issuer fees
If your card account is denominated in a currency different from the currency used for your order, your card issuer or financial institution may convert the transaction into your account currency.
Your card issuer may also apply an international transaction, conversion or other account-related charge.
Any such charge imposed independently by your bank or card issuer is determined under your agreement with that provider and is not a charge imposed by NovaGlowJewels.
5. Payment authorisation
Your payment must be successfully authorised before we can complete the payment stage of your order.
Your bank or card issuer may decline a payment or request additional verification or authentication before authorising it.
A successful payment submission does not override our right to decline or cancel an order in the limited circumstances explained in our Terms & Conditions.
If we cancel an order for which payment has already been collected, the applicable amount will be refunded to the relevant original payment method.
6. Secure payment processing
Payments are submitted through the checkout and payment services connected to our ecommerce platform.
Card credentials required to authorise a transaction are handled through the applicable checkout and payment infrastructure. NovaGlowJewels does not ask customers to send complete card numbers, card security codes or online-banking passwords through ordinary email, the contact form or customer-support messages.
If anyone claiming to represent NovaGlowJewels asks you to send this type of sensitive payment credential by ordinary email, do not provide it and contact us through the details published on our website.
Information about how personal information connected with an order is processed is available in our Privacy Policy.
7. Payment verification
A card issuer or payment service may use security checks or authentication processes to confirm that a payment is authorised.
We may also take reasonable steps to investigate suspected fraudulent, unauthorised or abusive transactions.
Where necessary to protect customers or the store, an order may be placed on hold, declined or cancelled in accordance with applicable law and our Terms & Conditions.
8. Failed or declined payments
If your card payment is declined or cannot be completed, you can:
- check that the billing information entered is correct;
- check that the card details entered at checkout are correct;
- complete any authentication requested by your card issuer;
- check that your card is authorised for the transaction;
- try another payment method displayed at checkout;
- contact your bank or card issuer for further information.
For security reasons, your bank or card issuer may not tell NovaGlowJewels the detailed reason why a particular transaction was declined.
If you believe the problem relates to our checkout rather than your card, contact us at support@novaglowjewels.com .
9. Order confirmation
After an order has been successfully submitted, an order confirmation is normally sent to the email address provided during checkout.
If you do not receive the confirmation, check your spam or junk folder and make sure that the email address entered with the order was correct.
If you still need assistance, contact us and provide enough information for us to identify the order.
10. Refunds
When you are entitled to a refund, it will normally be issued to the original payment method used for the purchase unless another method is agreed or required by applicable law.
For eligible returns under our commercial return policy, NovaGlowJewels processes the applicable refund within 5 business days after the relevant return has been received and assessed.
Business days are Monday through Friday, excluding applicable public holidays.
After we process the refund, your card issuer or financial institution may require additional time to display the funds in your account.
Where mandatory consumer law requires a different refund deadline or starting point, the statutory requirement takes precedence.
See our Return & Refund Policy for complete information.
11. Unrecognised or unauthorised payments
If you notice a NovaGlowJewels transaction that you do not recognise, contact us at support@novaglowjewels.com so that we can help identify the associated order where possible.
You may also contact your card issuer or bank and use any payment dispute or consumer-protection rights available to you.
Nothing in this policy requires you to contact NovaGlowJewels before exercising a right to challenge an unauthorised or incorrect payment, and nothing limits any chargeback, refund or dispute right available under applicable law or your agreement with your card issuer.
12. Duplicate or incorrect charges
If you believe you have been charged twice or that the amount charged differs from the amount you authorised at checkout, contact us with your order number and relevant transaction information.
Do not send us your complete card number or security code. We will review the available order and payment records and take the appropriate action where an error is identified.
13. Changes to payment methods
Payment-method availability may change from time to time as our checkout configuration or payment services change.
We may therefore add or remove payment options. The payment methods actually available for a particular transaction are always the methods displayed at checkout before the order is placed.
14. Business information
NovaGlowJewels is operated by:
Worldwide Apparel Group LLC2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: support@novaglowjewels.com
Contact us