Last updated: 2 October 2026
This Payment Policy explains the payment methods currently available through NovaGlowJewels, how prices and currencies are displayed, what happens when you submit a payment, and how refunds are processed.
1. Accepted payment methods
NovaGlowJewels currently offers the following payment methods through its checkout:
The payment methods available for your specific order are the methods displayed at checkout. Availability can depend on your market, device, browser, payment-provider eligibility and the details of the transaction.
NovaGlowJewels does not currently list American Express, PayPal or Maestro as accepted payment methods under this policy.
2. Markets and currencies
NovaGlowJewels currently serves customers in the United Kingdom and United States. The applicable storefront and checkout currency is displayed before you confirm your order.
Prices for the United Kingdom storefront are displayed in pounds sterling where applicable. Review the final checkout currency before submitting payment.
Prices for the United States storefront are displayed in US dollars where applicable. Review the final checkout currency before submitting payment.
The currency and final amount displayed during checkout are the amounts relevant to the transaction you are about to submit.
3. Prices and order total
Product prices are displayed according to the market selected on the website.
Before you place an order, checkout shows the applicable order total together with taxes or other charges that NovaGlowJewels is required to calculate or collect at checkout.
Please review the products, quantities, price, currency and total shown at checkout before submitting your order.
Order acceptance is subject to our Terms & Conditions.
4. Currency conversion and bank fees
If your bank account, card or payment account uses a different currency from the currency of your order, your bank, card issuer or payment provider may convert the transaction.
Your provider may apply its own exchange rate, international transaction fee, currency-conversion fee or other account-related charge.
Charges imposed independently by your bank, card issuer or payment provider are determined by that provider and are not fees charged by NovaGlowJewels.
5. Payment authorisation
Payment must be successfully authorised through the applicable checkout and payment service before the payment stage of an order can be completed.
Your bank, card issuer, wallet provider or payment service may decline a transaction or request additional verification before approving it.
Successful payment authorisation does not prevent an order from later being cancelled in the limited circumstances permitted by applicable law and our Terms & Conditions.
If NovaGlowJewels cancels an order after payment has already been collected, the applicable refund will be processed back to the original payment method used for that order.
6. Secure payment processing
Payments are submitted through the checkout and payment infrastructure connected to the NovaGlowJewels ecommerce platform.
Payment credentials required to authorise a transaction are handled through the applicable checkout and payment services. NovaGlowJewels does not ask customers to send complete card numbers, card security codes, wallet credentials or online-banking passwords through ordinary email, contact forms or customer-support messages.
If anyone claiming to represent NovaGlowJewels asks you to send this type of sensitive payment information through ordinary email or a customer-service message, do not provide it.
Information about how personal information connected with your order and payment is processed is available in our Privacy Policy.
7. Payment verification
Your bank, card issuer, digital-wallet provider or payment service may use verification or authentication measures to confirm that a transaction is authorised.
NovaGlowJewels may also take reasonable steps to investigate transactions that appear fraudulent, unauthorised or abusive.
Where reasonably necessary to protect customers, payment systems or the store, an order may be placed on hold, declined or cancelled in accordance with applicable law and our Terms & Conditions.
8. Failed or declined payments
If a payment cannot be completed, you can:
- check that your billing and payment information is correct;
- complete any verification or authentication requested by your payment provider;
- check that the selected payment method is authorised for the transaction;
- try another payment method displayed at checkout;
- try again using a supported browser or device where a digital wallet is involved;
- contact your bank, card issuer or payment provider for further information.
For security reasons, your payment provider may not disclose the detailed reason for a declined transaction to NovaGlowJewels.
If you believe the problem relates to our checkout rather than your payment provider, contact support@novaglowjewels.com.
9. Order confirmation
After an order has been successfully submitted, an order confirmation is normally sent to the email address provided during checkout.
If you do not receive the confirmation, check your spam or junk folder and verify that the email address used for the order was entered correctly.
If you still need assistance, contact us and provide your order number or other information that allows us to identify the order.
10. Refunds
Refunds are processed back to the original payment method used for the order.
For eligible returns under our voluntary commercial return policy, NovaGlowJewels processes the applicable refund within 5 business days after the relevant return has been received and assessed.
Business days are Monday through Friday, excluding applicable public holidays.
After NovaGlowJewels has processed a refund, your bank, card issuer, wallet provider or other payment provider may require additional time before the refunded amount becomes visible in your account.
Where mandatory consumer law requires a different refund deadline, starting point or reimbursement treatment, the applicable statutory requirement takes precedence.
For complete return and refund information, see our Return & Refund Policy.
11. Unrecognised or unauthorised payments
If you notice a NovaGlowJewels transaction that you do not recognise, you may contact us at support@novaglowjewels.com so we can help identify the associated order where possible.
You may also contact your bank, card issuer or payment provider and use any dispute, chargeback or other consumer-protection process available to you.
You are not required to contact NovaGlowJewels before exercising a right to challenge an unauthorised or incorrect transaction, and nothing in this policy limits rights available under applicable law or your agreement with your payment provider.
12. Duplicate or incorrect charges
If you believe you have been charged more than once for the same transaction, or that the amount charged differs from the amount you authorised at checkout, contact us with your order number and relevant transaction information.
Do not send us your complete card number, card security code, digital-wallet password or online-banking credentials.
We will review the available order and payment records and take appropriate action where an error attributable to NovaGlowJewels is identified.
13. Changes to payment methods
Payment-method availability can change if our checkout configuration, payment services, provider eligibility or supported payment technology changes.
We may therefore add, remove or update payment methods from time to time.
The payment methods actually available for a particular transaction are always the options displayed at checkout before the order is submitted.
14. Payment support
If you have a question about a payment, refund or transaction associated with a NovaGlowJewels order, please contact our customer service team.
Email: support@novaglowjewels.com
If your question concerns an existing order, including your order number can help us identify the transaction more efficiently.
Contact us