Last updated: 2 October 2026
This Return & Refund Policy explains NovaGlowJewels' voluntary 30-day return policy, how returns and refunds are handled, and the additional mandatory rights that may apply to customers in the United Kingdom and United States.
1. Return policy at a glance
*For eligible returns under our voluntary commercial policy, our operational processing target is within 5 business days after the returned goods have been received and assessed. Mandatory statutory refund deadlines and starting points take precedence where applicable.
Business days are Monday through Friday, excluding applicable public holidays.
2. Our voluntary 30-day return policy
NovaGlowJewels offers a voluntary 30-calendar-day return window beginning on the date your order is delivered.
For an ordinary change-of-mind return under this commercial policy, the item should be:
- unused and unworn beyond what is reasonably necessary to inspect it;
- undamaged and unaltered;
- complete, including all parts and accessories supplied with it;
- returned with its original packaging, tags, pouch, box or other supplied presentation materials where reasonably possible.
The voluntary 30-day policy is additional to mandatory consumer rights. It does not shorten or replace statutory cancellation rights, faulty-goods rights, rights relating to incorrect goods, or rights where goods are not as described.
3. How to return an item
You may contact support@novaglowjewels.com if you need help with a return or want us to identify the relevant order.
It is helpful to include your order number and the item or items concerned.
Contacting customer service is not required merely to obtain the return address and is not an approval requirement for exercising an applicable statutory cancellation right.
Return address
Eligible customer returns should be sent to:
Return CentreSouth Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
Include enough information with the parcel for the return to be matched to your order. We recommend keeping appropriate proof of shipment until the return and refund have been completed.
Important: this return centre is different from our legal business address. Do not send customer returns to the Worldwide Apparel Group LLC address in Wyoming.
4. Return shipping costs
Change-of-mind returns
For an eligible voluntary change-of-mind return, the direct cost of returning the goods to the return centre is the customer's responsibility where permitted by applicable law.
The amount charged by a carrier can depend on the parcel's size, weight, origin and shipping service.
NovaGlowJewels does not charge a separate restocking fee for an eligible ordinary return under this policy.
Defective, damaged, incorrect or non-conforming goods
If an item is defective, damaged on arrival, incorrectly supplied or otherwise fails to conform to applicable legal requirements, we will not make you bear return costs for which NovaGlowJewels is legally responsible.
Please contact us before arranging the return of such an item so we can review the issue and provide an appropriate remedy and return instructions.
5. United Kingdom — statutory right to cancel
If you are a consumer in the United Kingdom and the statutory distance-selling cancellation right applies to your purchase, you generally have 14 calendar days after receiving the goods to tell us that you wish to cancel the contract without giving a reason.
Where multiple goods from the same order are delivered separately, the statutory cancellation period generally runs from receipt of the last applicable item.
You can exercise the right by sending a clear statement to support@novaglowjewels.com . You may also use the electronic cancellation function below or the optional Model Cancellation Form.
You do not have to use any particular wording or give a reason for cancellation, provided your decision to cancel is communicated clearly within the applicable period.
Important information before submitting: submitting the electronic form below communicates your decision to cancel the contract identified in the form. If your order has not yet been dispatched, we will attempt to stop the shipment. If it is already in transit, we may be unable to stop delivery and you may still receive the parcel. In that case, the goods should be returned to the return centre published in section 3 within the applicable return period. For an ordinary change-of-mind cancellation, direct return shipping costs are your responsibility where applicable law permits this. This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
Cancel your contract online
Enter the information needed to identify the contract, review the details and then confirm your cancellation.
The model form is optional. You may instead send any other clear statement communicating your decision to cancel.
After notifying us of a valid statutory cancellation, you generally have a further 14 calendar days to send the goods back.
Goods can be returned to the return centre published in section 3.
6. UK statutory cancellation refunds
Where a valid UK statutory cancellation applies, we will reimburse the payments that must be reimbursed under applicable law using the same means of payment used for the original transaction, unless you expressly agree otherwise.
We do not charge a fee for making that statutory reimbursement.
Where legally permitted for a goods contract, we may withhold reimbursement until we have received the goods back or you provide evidence that they have been sent back, whichever occurs first.
The statutory reimbursement will be made within the legally required period. Our separate 5-business-day operational processing target must not be interpreted as extending a shorter statutory deadline.
Where UK law requires reimbursement of standard outbound delivery charges following cancellation, the amount required by law will be reimbursed. NovaGlowJewels currently offers free standard shipping, so there is ordinarily no standard outbound shipping charge to reimburse.
7. Handling and diminished value
A UK consumer exercising an applicable statutory cancellation right may inspect goods to establish their nature, characteristics and functioning in broadly the same way that would reasonably be possible in a physical shop.
Where legally permitted, a deduction may be made if the value of the goods has been diminished by handling beyond what was reasonably necessary for that purpose.
Merely opening packaging or reasonably inspecting a product does not automatically remove the statutory cancellation right.
8. Exceptions to UK statutory cancellation
An exception to the statutory right to cancel applies only where the applicable legal conditions for that exception are actually met.
For example, goods made to the customer's specifications or clearly personalised may be excluded where the statutory personalised-goods exception applies.
A product is not excluded merely because it is discounted, included in a promotion or described as a sale item.
9. Sale and promotional items
Discounted and sale-priced products remain covered by mandatory consumer rights.
Unless a lawful and clearly disclosed product-specific exception applies, a reduced price alone does not make an item ineligible for the NovaGlowJewels voluntary 30-day return policy.
10. Faulty, damaged, incorrect or non-conforming goods
If an item arrives damaged, is defective, is not what you ordered or otherwise fails to conform to applicable legal requirements, contact support@novaglowjewels.com .
Include your order number and a description of the problem. Photographs may be useful where they help us understand visible damage, an incorrect item or another issue, but providing photographs does not remove or restrict mandatory consumer rights.
We do not impose a separate short reporting deadline that replaces or shortens mandatory rights for faulty or non-conforming goods.
United Kingdom customers
Under the Consumer Rights Act 2015, goods supplied to UK consumers must meet applicable statutory requirements, including requirements relating to satisfactory quality, fitness for purpose and description.
Where the statutory conditions are met, UK consumers may have the short-term right to reject goods within 30 days, as well as rights to repair or replacement and, in appropriate circumstances, a price reduction or final right to reject.
Where a consumer validly rejects faulty goods and the law places reasonable return costs on the trader, NovaGlowJewels will bear those costs.
United States customers
United States customers retain mandatory rights and remedies that apply under relevant federal or state law.
Nothing in this policy is intended to waive a consumer right that cannot lawfully be waived.
11. Refund processing
For an eligible return under our voluntary commercial policy, once the returned goods have been received and assessed, NovaGlowJewels processes the applicable refund within 5 business days.
Refunds are processed back to the original payment method used for the order.
We do not require you to accept store credit instead of a monetary refund where you are entitled to a monetary refund.
After NovaGlowJewels has issued a refund, your bank, card issuer, digital-wallet provider or other payment provider may require additional time before the funds appear in your account.
Where mandatory law imposes a different reimbursement deadline, starting point or process, the statutory rule takes precedence.
12. Exchanges
NovaGlowJewels does not currently offer direct voluntary exchanges.
If you would prefer another eligible product, size or style, you may return the original item in accordance with this policy and place a separate new order.
This does not affect a statutory right to repair, replacement or another remedy that may apply to faulty or non-conforming goods.
13. Returns lost in transit
When arranging your own change-of-mind return, we recommend using a shipping method that provides appropriate proof of posting or tracking and retaining that evidence until the return is completed.
Responsibility for loss or damage during a return remains subject to applicable law. Nothing in this policy transfers risk to the customer where the law places that risk on the seller.
14. Undeliverable or refused parcels
If a parcel cannot be delivered because delivery information supplied with the order was materially incorrect or incomplete, or because delivery was refused or not collected, contact us so that we can determine the appropriate next step.
Where an additional delivery or return cost is genuinely caused by the customer's action or error, and applicable law allows that cost to be charged or deducted, we will explain the applicable amount before taking further action where appropriate.
This section does not reduce statutory cancellation rights, faulty-goods rights or rights relating to failures for which NovaGlowJewels is legally responsible.
15. Business information and contact
NovaGlowJewels is operated by:
Worldwide Apparel Group LLC2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Email: support@novaglowjewels.com
This is the legal business address and is not the customer return address. Returns should be sent to the return centre published in section 3.
Contact us16. Related information
Cancellation submitted
Your cancellation notice has been submitted electronically.
Please keep any acknowledgement or further communication you receive for your records.
If your order has already been dispatched, we may be unable to stop delivery. If the parcel arrives, return the goods to the return centre published on this page within the applicable return period.
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